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Is delivery included at no cost?We provide free delivery for bookings within 25 miles of Uptown Charlotte (zip code 28202). For locations 25 to 40 miles away, there is a flat fee of $50, and for distances over 40 miles, the fee is $100. Please note that we only travel up to 1 hour outside of Charlotte, NC.
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Can I extend my photobooth rental beyond the minimum time included in my package?Yes, you can add additional time to your booth rental for an additional fee depending on your selected package. Radiant - $200/Hour Vibrant - $150/Hour Glamour - $100/Hour
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Is Wi-Fi required at our venue to book a digital photobooth?No, our team provides portable Wi-Fi if your venue doesn't have it. Please let us know in advance if your venue has Wi-Fi.
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What is required to reserve a photo booth for our event?To secure your event date, a $100 deposit and signed contract are required. Cancellations made 7 or more days before the event will receive a full refund. If canceled within 7 days, 50% of the deposit is refunded, and cancellations within 24 hours are non-refundable.
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Does my reserved time include photo booth set-up?The time you reserve is exclusively for the photo booth’s operating hours. We arrive as early as necessary, depending on the setup required, with at least one hour prior to the start time to ensure everything is ready for a seamless experience.
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How far in advance should I book a photo booth for my event?We advise reserving your photo booth as early as possible due to limited availability. At a minimum, we require bookings to be made at least one week prior to your event to allow enough time to design your photo strip, select backdrops, and confirm other details. Check availability with us now!
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Can your photo booth be set up outdoors?Yes, we can set up outdoors. If there’s a risk of bad weather (rain, snow, , etc.), we require an indoor or fully covered setup. Additional setup information is in our contract agreement.
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What happens after I reserve my date?Once you reserve your photo booth, we’ll begin designing your photo strip and digital gallery based on the details you provide. After confirming the design, we’ll send a preview for approval. Any changes to event details must be requested at least 72 hours before the event to ensure we can accommodate them.
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Do you have business insurance?Yes! If your venue requires a certificate of insurance or needs to be added as additionally insured, we can provide that.
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Can I provide my own backdrop, neon sign, props or photo guest book?While we prefer to manage all aspects of the setup for the best quality, we understand that everyone’s needs are unique. If you’d like to use your own materials, please discuss it with us in advance. This helps us ensure you select the photo booth package that best fits your vision.
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What are your setup requirements?We need access to a reliable power outlet and a space approximately 10’ deep x 10’ wide x 10’ high. Additional setup details are provided in our contract agreement.
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Do I get copies of all the photos from my event?Yes! You'll have real-time access to your digital gallery, allowing you to view all your guests' photos as the night unfolds.
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When is my final balance due?The final balance is due 48 hours prior to your event.
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